Maintaining the confidentiality and your privacy of your personal information is very important to Us. We're committed to safeguarding Your personal information. This privacy statement describes what information We collect, how information is collected, used and handled, when advice may be disclosed to third parties with Your consent, Your rights for requesting access to or amending Your personal information, along with how you can supply Us with comments or make a criticism. This record may be amended by Us from time to time.
Authorization means Your permission. Your consent can be express or implied. Express consent can be written (e.g. when you sign a form or send us correspondence) or verbal (e.g. when you give us your permission over the phone or in face to face dialogs). Your approval will be implied when we can reasonably form a decision from our pre established relationship with You that You have given authorization by either deciding to not take actions or taking action.
3. Information We Gather
We'll only collect information that's needed for providing You with our services. We'll only collect information that's crucial for the purposes that it will be used. Kind and the quantity of personal information We collect from You and hold about you'll change depending on whether You are an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our products and services and also the extent to which You have used Our goods and services. If You use to be, are now or have in the past the individually identifiable, or personal information that We hold about You may include:
Name, address, telephone and e-mail contact details;
Personal details for example sex and age;
details of preceding dentists you've been a patient of;
your Medicare number;
Records of service contacts like system notes and voice recordings of telephone conversation you've had with our workers;
Census and statistical information for purposes including risk assessment and product development;
financial advice (as an example, credit card numbers to assist in the management of payments for dental services);
Facts of purchases made and professional services used, like the date; and
sensitive information including:
current health and dental assessment; and
4. How Information May Be Collected
We may collect personal information directly from you in quite a few methods, including:
You choose to supply it right to Us in order for Us to provide you with dental services;
You may complete forms, send an e-mail to Us, supply advice during a visit to Our Dental practice;
you may select to supply advice through the contact forms placed on www.dentalcarenetwork.com;
When you subscribe to newsletters or other direct marketing materials;
When you use Our services or purchase goods.
If You have provided permission to them under their own privacy policies we may also collect information from Dental Corporation Pty Ltd or other third parties:
Info may collect from third parties such as your health insurance provider or Medicare; or
5. Use and disclosure of Your Personal Info
We use Your personal information primarily to supply, manage and administer products and dental services for You and run an efficient and sustainable business. As a part of these procedures, We may disclose Your personal advice to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group of companies. Furthermore, We may use Your personal advice for several goals, including:
To supply You with dental and related services;
to preserve and manage Your patient file(s) at Our dental practice;
To contact You in regards to any matter relating to You or the dental services or products provided to You;
To reply Your enquiries and deliver dental services to You;
To perform internal functions for example information technology, accounting, quality assurance and management;
to resolve grievances;
To monitor price and evaluate services and products;
To conduct research, marketing surveys and statistical analysis;
to fulfil advertising promotions;
To manage Your invoicing credit card payments, for dental services, or to collect outstanding invoices;
Upward involving further to follow You dental examinations or treatments required;
To send You info about Us;
To comply with any laws or regulations.
So that you can enable Us to manage and administer Our dental services and products to You Personally and to run an efficient and sustainable business, We may be required to disclose Your information to third parties. This may include disclosure in the following conditions:
To Your relatives that are nominated in an emergency;
To regulatory and government bodies, eg. Medicare;
To auditors and other service providers We may appoint to make sure the integrity of services and Our operations;
To any person or thing acting on Our behalf;
To Us getting the second opinion or the referral to dentists, dental specialists and other healthcare professionals, for the intent of seeking a second opinion or a referral, where You have accepted;
To carry out a review of the practice for the goals of enhancing the quality of care
Eg, where disclosure is required by law. Compulsory notices of law, tribunals or government agencies.
However, if We do send your personal information beyond Australia we shall require that the receiver of the advice complies with privacy laws and contractual duties to maintain the security of the data.
5.2 Direct marketing
From time to time, We may contact You to Give You information about services and other products provided by Us, our related entities and our business partners that may be of benefit to You and Your family. It may be via mail, phone, e-mail or SMS when you are contacted by us. You can contact Us at any time to let's know should You not want to receive marketing material from Us,. Our contact details are at the ending of the policy.
If You request never to receive marketing material, please be aware that we'll contact You in regards to Our on going relationship with You. For instance, We will still send any invoices, statements and notices that are related to services and the products you've got bought from Us to You.
6. Management and storage of Personal Information
We will take reasonable steps to ensure that Your personal information is protected from loss and misuse and from unauthorised access, modification or disclosure and is stored securely. We will take reasonable steps to ensure that personal information provided by You will be handled relative to Australian privacy laws such as the Australian Privacy Principles. We keep processes and demanding data security standards with a view to preventing unauthorised access by anyone other than Us.
Our workers may handle your personal information. Information can be utilized by staff at an Our practice to You for the provision of dental services. Your personal information is kept by us for as long as it is required to comply with legal requirements and to provide the services and products You requested from Us to You.
If We no more require Your personal information for any purpose, including motives that are legal, we shall take reasonable steps to securely destroy or de-identify your personal information except in circumstances permitted or required by law.
7. Obtaining, Upgrading, Amending and Correcting Your Info
7.1 Access to personal advice
You might have the right to access personal information that's held about you. You can ask Us for accessibility to the advice that We hold about you at any time. We'll constantly endeavour to meet with Your request for access within an acceptable time and in the way requested by You if it's fair to achieve that. However in some circumstances, access to certain information may be dropped. This includes these situation:
We no longer hold or use the info;
The request is frivolous or vexatious;
The advice relates to anticipated or existing legal proceedings and would not ordinarily be divulged as part of those proceedings;
providing access would be unlawful;
denying access is required by law;
the information would reveal our commercially sensitive decision making process;
If we're unable to give You access to the advice you've got requested, we shall give You written motives with this conclusion when we respond to Your request. Please see section 9 of the Policy for more information if you've got any worries about the refusal.
You may be charged a reasonable fee for access by us to some types of information. This price will be limited to the price of recouping Our prices for providing You with the information. As an example, file retrieval, photocopy, labour and delivery for You. We WOn't charge a request to obtain Your advice to be made by You.
You may request entry to your personal information by contacting Us as per the contact details at the conclusion of the document.
We will take reasonable steps to ensure that Your personal information is accurate, complete and up to date at the time of collecting, using or disclosing it. If You believe any information We hold about you is inaccurate, incomplete or out-of-date, You should contact Us to let's know. We will respond to Your request within a reasonable period and will take reasonable steps to amend Your records.
8. Changes to the Privacy Statement
We may change this content or services found on Our site anytime without notice. Consequently Our Privacy Statement may change at any time also without notice.
9. Our Contact Information and Concluding your Matters
You can contact Us if you've got any questions or concerns about this record or about Your personal information has been handled.
You can contact Us and request to speak to Our Privacy Officer.
If You're unhappy with Our response, or if You do not feel Your grievance was solved, You are able to seek guidance from the Office of the Australian Information Commissioner by calling 1300 363 992.
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